How do I get more than one skillet?
After the campaign your survey will include an opportunity to add more skillets.
Last updated: June 09, 2021 06:14
Can I pledge from outside the United States?
For now, we are limiting our shipments to the US, only, due to the weight of the product and the challenges of setting up international warehousing and fulfillment. We intend to support international sales in the near future. So, keep an eye on our web site!
Last updated: June 09, 2021 06:14
This so-called new metal is just a gimmick, right? Everybody knows there is either iron or stainless steel, not some magical new "blend" of the two.
Oh, there is so much misunderstanding about the metallurgies of ferrous metals — with the arbitrary names used being the main problem. You see, all of them — from casting irons, to steels, to stainless steels — are mostly elemental iron (typically 80% to 99%). Adding other elements creates alloys, each with different mechanical and thermal and corrosion properties. The “iron” alloys are mostly iron, and have a dash of carbon, and a sprinkle of a few other elements, resulting in a family of ferrous metals including gray iron, white iron, ductile iron, wrought iron, and more. Reduce the carbon a bit and add back a dash of silicon and you get the “steels,” such as the many mild steels and many others. Pour in some chromium, and you increase rust resistance and make the range of stainless steels. Play around with a few unusual ingredients (such as rare earth elements), and you can tweak and adjust the properties for all of the ferrous metals — including getting to one that has much higher iron and lower chromium content than stainless steel, but with lower carbon and higher copper portions than the iron alloys, with the ductility needed to cast it into thin sections, and the corrosion resistance to not rust. In other words, you arrive at “stainless cast iron.” It’s a pretty neat outcome from around 25,000 man-hours of R&D, and, it’s a very real thing, not a gimmick.
Last updated: June 13, 2021 10:59
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.